Get in Touch With Us
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Location
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Working Hours
Mon – Sat: 09.00am – 07.00pm
Sunday: Holiday
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Phone
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Pansycorna@gmail.com
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
What is collection order?
A Collection Order allows you to place an order online and then pick it up in-store at your convenience. This service offers the convenience of shopping from home and ensures your items are ready for you when you arrive. Simply choose your items online, select a pick-up time, and complete your purchase. When you arrive at our store, your order will be prepared and waiting for you.
Do you offer international shipping?
Currently, we focuses on serving our local community and does not offer international shipping. We’re committed to providing the best possible service locally while we work on expanding our capabilities. Stay tuned, as we’re planning to add international shipping options soon to bring our unique products to a global audience.
What is your return policy?
We have a 14-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 14 days of receiving your order. Please reach out to our customer service team to initiate the return process.
How can I track my collection order?
After placing a Collection Order, you will receive an email confirmation with the details of your order and the pick-up time. You can also log in to your account on our website to view the status of your order. When your order is ready for pick-up, you will receive a notification. Simply come to the store at your selected time, and your order will be ready for you to collect.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.