Privacy Policy

Introduction

Welcome to Pansycorna! Your privacy is of the utmost importance to us, and we are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services. By using our website, you agree to the practices described in this policy. We encourage you to read this document carefully to understand our views and practices regarding your personal data and how we treat it.

Information we collect

Personal Information: When you register on our site, place an order, subscribe to our newsletter, or fill out a form, we may collect details such as your name, email address, phone number, and shipping and billing addresses.

Payment Information: To process payments securely, we collect credit/debit card details or PayPal information. We ensure that all payment transactions are encrypted.

Usage Data: We collect information about your interaction with our site, including your IP address, browser type, operating system, referring URLs, and the pages you visit. This helps us understand user behavior and improve our services.

How we use your information?

Order Processing: We collect and use your personal information primarily to process your orders efficiently. This includes verifying your payment information, confirming your order details, and ensuring your products are shipped to the correct address. We may also use this information to communicate with you about your order status, provide tracking information, and handle any issues that arise during the ordering process. By maintaining accurate and up-to-date information, we aim to deliver a seamless and satisfying shopping experience.

Customer Service: Your personal information is crucial in providing effective customer service. When you contact us with inquiries, support requests, or feedback, we use your information to respond promptly and accurately. This may involve accessing your order history, account details, and previous interactions to offer personalized assistance. Our goal is to resolve your issues efficiently, answer your questions, and ensure you have a positive experience with our services.

Marketing: With your consent, we use your contact information to keep you informed about our latest products, special offers, and promotions. By subscribing to our newsletter or opting into marketing communications, you allow us to send you tailored emails and updates that match your interests. We may analyze your purchase history and browsing behavior to customize our marketing messages, ensuring you receive relevant and valuable information. You can opt out of these communications at any time by following the unsubscribe instructions included in our emails.

Website Improvement: To enhance your browsing experience, we collect and analyze usage data such as your IP address, browser type, and pages visited. This information helps us understand how you interact with our website, identify areas for improvement, and optimize our site’s functionality and layout. By studying user behavior, we can make informed decisions to improve site performance, provide a more intuitive navigation experience, and introduce new features that cater to your needs. Our continuous efforts to refine and upgrade our website aim to offer you the best possible online shopping experience.

Sharing your information

Respecting Your Privacy: At Pansycorna, we deeply respect your privacy and are committed to protecting your personal information. We assure you that we do not sell, trade, or rent your personal data to third parties under any circumstances. Your trust is paramount to us, and we uphold strict confidentiality protocols to safeguard your information.

Trusted Partners: There are instances where we may share your data with trusted partners who assist us in operating our website, conducting our business, or providing services to you.

Confidentiality Agreements: All our partners are required to sign confidentiality agreements that legally bind them to protect your personal information. These agreements stipulate that your data must be handled with the utmost care and cannot be used for any unauthorized purposes. We diligently select our partners and conduct regular audits to ensure compliance with our stringent privacy standards.

Legal Compliance: In certain circumstances, we may be required to disclose your information to comply with legal obligations, such as responding to lawful requests from public authorities or enforcing our terms and conditions. We will always take steps to ensure that any such disclosure is necessary and proportionate, and we will inform you wherever possible unless prohibited by law.

Aggregate Data: We may share aggregate or anonymized data with third parties for research, marketing, or analytical purposes. This data does not identify individual users and is used solely to gain insights into trends and user behavior to improve our services and offerings.

Your Control and Consent: You have control over your personal information and can choose how it is shared. We will always seek your explicit consent before sharing your data with any third party not covered by this privacy policy. You can opt-out of marketing communications and other data-sharing arrangements by adjusting your account settings or contacting us directly.

Commitment to Security: We are committed to maintaining the security of your personal information. Our data-sharing practices are designed to protect your privacy and ensure that your information is handled responsibly. We continuously review and enhance our security measures to guard against unauthorized access, data breaches, and other security threats.

Data Security

Robust Security Measures: At Pansycorna, we prioritize the security of your personal information by implementing comprehensive security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Here are some of the key strategies we use:

• Encryption: We use advanced encryption technologies to safeguard your data during transmission and storage. Encryption converts your information into secure code, preventing unauthorized access. All sensitive data, including payment information and personal details, are encrypted using industry-standard protocols like SSL (Secure Socket Layer) to ensure confidentiality.
• Firewalls: Our network is protected by robust firewalls, which act as barriers between our trusted internal network and external threats. Firewalls monitor incoming and outgoing traffic based on predetermined security rules, blocking malicious traffic and preventing unauthorized access to our systems.
• Secure Servers: Your data is stored on secure servers equipped with the latest security software and hardware. These servers are regularly updated and maintained to protect against vulnerabilities and threats. Access to these servers is strictly controlled and monitored to ensure that only authorized personnel can access sensitive information.
• Access Controls: We implement stringent access control measures to limit who can access your data. Only employees and partners with a legitimate business need are granted access to personal information. This access is granted based on role-specific permissions and is regularly reviewed and updated.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses. These audits help us ensure that our security measures are effective and up-to-date with the latest industry standards and best practices.
• Data Anonymization: In certain instances, we anonymize data to protect your identity. Anonymization involves altering data to prevent it from being linked back to you, ensuring that even in the unlikely event of a data breach, your personal information remains protected.

Incident Response: In the event of a security breach, we have an incident response plan in place to address and mitigate the impact swiftly. This plan includes immediate steps to contain the breach, assess the damage, notify affected users, and implement measures to prevent future occurrences. We are committed to transparency and will communicate any significant breaches to you promptly.

Employee Training: Our employees undergo regular training on data privacy and security practices. This training ensures that all staff members are aware of their responsibilities in protecting your data and are equipped with the knowledge to recognize and respond to potential security threats. By fostering a culture of security awareness, we enhance our overall security posture.

User Responsibilities: While we take extensive measures to protect your data, it is also essential for you to take steps to safeguard your information. We recommend using strong, unique passwords for your account, avoiding sharing your login credentials, and logging out of your account after using a shared or public device. Additionally, be cautious of phishing attempts and unsolicited communications requesting your personal information.

Limitations of Internet Security: Despite our best efforts to protect your data, it is important to understand that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. However, we continuously update and refine our security practices to address emerging threats and vulnerabilities.

Cookies

Understanding Cookies: Cookies are small data files that are placed on your device when you visit our website. They are designed to store a modest amount of specific data related to you and your preferences, making your browsing experience more efficient and personalized. At Pansycorna, we use cookies to enhance your interaction with our site by remembering your preferences and settings, thus ensuring a seamless and tailored experience every time you visit.

Types of Cookies We Use:

• Essential Cookies: These cookies are crucial for the basic functions of our website. They enable core functionalities such as security, network management, and accessibility. Without these cookies, certain services you request cannot be provided.
• Performance and Analytics Cookies: These cookies collect information about how you use our website, such as the pages you visit and any errors you encounter. They help us understand and improve the performance of our site by providing insights into user behavior and interactions. The data collected is aggregated and anonymized, meaning it does not identify you personally.
• Functional Cookies: These cookies remember your preferences and settings to provide a more personalized browsing experience. For instance, they can recall your login details, language preferences, and other customizable elements of our website.
• Targeting and Advertising Cookies: These cookies are used to deliver content and advertisements that are more relevant to you and your interests. They also help measure the effectiveness of our advertising campaigns. These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

How We Use Cookies:

• Enhancing User Experience: By storing your preferences and login details, cookies allow us to provide a more seamless and convenient browsing experience. You don’t have to re-enter your information every time you visit our site.
• Analytics and Performance Tracking: Cookies help us gather valuable insights into how our website is used, enabling us to identify and fix issues, improve functionality, and enhance the overall user experience. We use analytics tools like Google Analytics to track and report website traffic and user behavior.
• Personalization: Cookies enable us to tailor our content and offerings to better suit your preferences and needs. This personalization can include recommended products, customized content, and targeted advertisements that align with your interests.
• Security: Certain cookies are essential for ensuring the security and integrity of our website. They help us detect and prevent fraudulent activities, ensuring a safe and secure browsing environment for our users.

Managing and Disabling Cookies: You have the ability to manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, as well as configure settings to alert you when cookies are being used. Here are some general steps for managing cookies:

• Google Chrome: Go to “Settings” > “Privacy and Security” > “Cookies and other site data.” From here, you can choose to allow all cookies, block third-party cookies, or block all cookies. You can also clear browsing data to remove existing cookies.
• Mozilla Firefox: Open the “Menu” > “Options” > “Privacy & Security.” Under “Cookies and Site Data,” you can manage and remove cookies stored on your browser.
• Safari: Go to “Preferences” > “Privacy.” You can choose to block all cookies or manage specific website data to remove stored cookies.
• Microsoft Edge: Navigate to “Settings” > “Site permissions” > “Cookies and site data.” Here, you can manage your cookie preferences and clear browsing data.

Please note that disabling cookies may affect the functionality and performance of our website. Certain features and services may not work as intended if cookies are blocked or deleted.

Contact Us

Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: Pansycorna@gmail.com
• Phone: 01970-634944
• Address: 3 Portland Rd, Aberystwyth SY23 2NL