Overview
At Pansycorna, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our return and refund policy offers you peace of mind. This policy outlines the conditions under which returns and refunds are accepted and how you can initiate the process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Eligibility for Returns To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- It must be in the original packaging.
- The return must be initiated within 14 days of the purchase date.
Non-returnable Items: Certain items are exempt from being returned, including:
- Perishable goods (e.g., food, flowers, newspapers, or magazines).
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
- Gift cards, downloadable software products, and some health and personal care items.
Return Process To complete your return, you will need a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Instead, contact our customer service at pansycorna@gmail.com to initiate the return process.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company and bank, as there may be processing delays. If you still have not received your refund, please contact us at pansycorna@gmail.com
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at pansycorna@gmail.com and send your item to: 3 Portland Rd, Aberystwyth SY23 2NL
Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns To return your product, mail it to: [physical address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance.
Contact Us If you have any questions or need further assistance with returns and refunds, please contact us at:
- Email: Pansycorna@gmail.com
- Phone: 01970-634944
- Address: 3 Portland Rd, Aberystwyth SY23 2NL
By adhering to this detailed return and refund policy, Pansycorna ensures that our customers can shop with confidence, knowing that their satisfaction is our top priority.